Terms & Conditions
Acceptance of the Terms
By registering an account or using our platform, you agree to be bound by these terms and conditions ("Terms"). Please read them carefully before proceeding.
Eligibility Requirements
Our platform is only available to individuals who are 18 years old or older. By accepting these Terms, you confirm that you meet this age requirement. We reserve the right to request proof of age from users if required.
Minimum Age Requirement
As stated above, our minimum age requirement for account registration and use of our platform is 18 years old. Any attempt to register an account or use our services while under this age will be considered a breach of these Terms.
Geographic Restrictions
Our platform is only available to users physically located in the United Kingdom. If you are not a resident of, nor currently present in the UK, we reserve the right to restrict your access to our site and decline any attempts to open an account or make deposits.
Account Registration Rules
To register for an account with us, you must provide accurate personal details, including name, address, date of birth, email address, telephone number, and any other information requested. You agree that this information is true and correct at the time of registration. Failure to comply may result in your account being closed or restricted.
One-account-per-user Policy
Each individual user must have only one active account with us. Any attempts to register multiple accounts using different names, email addresses, or other details will be considered a breach of these Terms.
Identity Verification and KYC
We reserve the right to request identification documents from our users at any time for verification purposes. This may include government-issued ID such as a passport or driver's license, proof of address, or other information required under applicable laws. We require that all account details are accurate and up-to-date.
Account Accuracy Obligations
You agree to maintain accurate and updated personal details on file with us at all times. Failure to do so may result in account restrictions, closure, or loss of access to our services.
Account Security Responsibilities
You are solely responsible for maintaining the security of your login credentials (username and password) and other sensitive information associated with your account. You must not share this information with any third parties and agree that all activity conducted under these details is your responsibility.
Login Credentials and Password Protection
To prevent unauthorized access to your account, you must use unique and strong passwords for each of our services. We recommend using two-factor authentication (2FA) whenever possible to enhance security.
Restricted Behaviour and Prohibited Activities
You agree not to engage in any activities that may harm other users or compromise the integrity of our platform, including but not limited to:
Bonus and Promotion Rules
Bonuses, free spins, and promotional rewards are subject to the specific terms of each offer. We reserve the right to alter these rules at our discretion without prior notice.
Wagering and Gameplay Conditions
Some games on our platform may have wagering requirements that must be fulfilled in order for bonuses or promotions to be eligible. Failure to meet these conditions will result in bonus loss or forfeiting of rewards.
Bonus Abuse Prevention
We take a zero-tolerance approach towards bonus abuse, including but not limited to:
Deposits and Withdrawals (where applicable)
If supported by our services: Deposits must be made via an approved payment method only. All deposits are subject to review before being credited to your account.
Withdrawals will be processed in a timely manner, following successful verification of the requesting user's identity. Users agree that withdrawals may take up to a few working days and confirm their compliance with applicable laws regarding gambling transactions.
Verification Before Withdrawals
We reserve the right to request additional identification documents or proof of address from users before processing withdrawal requests.
Processing and Review Procedures
All account activity, including deposits, withdrawals, and bonuses is subject to review. We may suspend or close accounts pending investigation into suspicious activity or breaches of our Terms.
Responsible Gambling Expectations
You acknowledge that responsible gaming practices must be adopted at all times while using our platform. This includes setting realistic betting limits, taking regular breaks from play, and self-excluding if necessary.
Self-Exclusion and Account Restrictions
If you require a break from online gambling or wish to exclude yourself from access for a period of time, we encourage you to use our self-exclusion tool available within your account settings. Please note that during this time, your account will be restricted.
Game Fairness and RNG Systems
We utilise independently certified Random Number Generators (RNGs) across all games offered on our platform, ensuring fair outcomes for every user.
Technical Interruptions or Voided Gameplay
In the unlikely event of a technical failure causing gameplay interruption, voiding or cancelling wagers may occur. We reserve the right to review and resolve these incidents fairly in accordance with applicable laws and regulations.
Suspension or Closure of Accounts
We reserve the right to suspend or close any account at our discretion for reasons including but not limited to:
Intellectual Property and Platform Ownership
Our platform, its design, layout, content (including games), technology, software, databases, documentation, and all related intellectual property rights are the exclusive property of Genting Casino. Users agree not to reproduce, distribute, modify or use such material without our prior written consent.
Limitation of Liability
To the fullest extent permitted by law, we exclude liability for any losses arising from:
We take no responsibility for third-party websites linked from within our platform, and users agree that all transactions conducted through these sites are their own risk.
Modification of Terms
These Terms may be amended at any time by us without prior notice. You agree to review them regularly and accept the changes as binding upon registration or continued use of our services.
Contact or Support Guidance
For assistance with account-related issues, support inquiries, or questions regarding these Terms, please refer to our customer service pages on our site. We aim for swift resolution times but request that you first read through relevant sections of these Terms and contact your local authorities if unsure about specific requirements or concerns.
